Find and Hire Freelance Customer Service Experts

Browse 94,620 Customer Service Experts Online

Hire skilled Freelancers on Guru and get work done on a flexible and secure platform.

Post a Job - It's Free
  • 800,000

    Employers Worldwide

  • 1 Million

    Paid Invoices

  • $250 Million

    Paid to Freelancers

  • 99% Customer Satisfaction Rate

Top Customer Service Freelancing Services

  • View Service Offered By Dawn2429


    Henderson, Kentucky, United States

    • customer service
    • Lead Generation
    • Sales

    Customer Service

    I have been endorsed by 13 employers. I have references from employers who I worked for years not months. You can view them in my profile. I have strong ethical beliefs. I do my very best on each and...

  • View Service Offered By Angie Schleicher

    Angie Schleicher

    Parma Heights, Ohio, United States

    • customer service
    • Data Entry

    Data Entry, Customer Service, Tech Suppo

    I have an extensive background providing support services including research and verification service, data entry, transcription, and customer service.

  • View Service Offered By Ricardo Williams Vargas

    Ricardo Williams Vargas

    Managua, Managua, Nicaragua

    • customer service
    • Advertising
    • Calendar Design

    Customer Service Specialist

    I’ve worked for several international brands on the customer service field such as; Capital One, Western Union, Solomoto, Real Estate Brokers and Union telecom International. Where I’ve been able to d...

  • View Service Offered By Giovanni Cyrene Romero

    Giovanni Cyrene Romero

    Tanauan, Calabarzon, Philippines

    • customer service
    • Appointment Setting
    • Data Entry

    Telemarketing, Customer Service

    3 years experience in inbound, outbound campaign, virtual assistant and data entry. My English communication skill is excellent and my clients understand me clearly. I have dealt with data entry, le...

  • View Service Offered By WendyM


    BULACAN, Bulacan, Philippines

    • customer service
    • Help Desk
    • Insurance

    Customer Service Rep

    Home and Auto Sales Agent | Statefarm Insurance Agency January 2014 - January 2015 - Sell various types of insurance to business and individuals on behalf of the insurance company. -Explain insurance...

  • View Service Offered By Kelly Goble

    Kelly Goble

    Lakeland, Florida, United States

    • customer service
    • Account Management
    • Customer Service Representatives

    Customer Service

    Years of experience has taught me to be patient with customers, listen very carefully, be empathetic, calming, solve issues, process orders quickly and stay on track.

  • View Service Offered By Jairo Alonso Agudelo

    Jairo Alonso Agudelo

    Medellin, Antioquia, Colombia

    • customer service
    • Creative
    • Ideation

    Sales / Customer Service

    Bilingual Sales Executive with a strong track record in companies for building supplies and materials, also well experienced in sales and customer service in call centers. Creator of several companies...

  • View Service Offered By Horacio Castil

    Horacio Castil

    Columbus, Lima, Peru

    • customer service
    • Campaign Planning
    • CRM

    Bilingual Customer Service and Sales Rep

    Hi there, My name is Horacio; I am Bilingual Customer Service & Sales Representative with more than six years working from home and at Call Centers. I''ve been working as a CSR for a long time, so tha...

  • View Service Offered By catnic


    Charlotte, North Carolina, United States

    • customer service
    • cnm
    • HTTP

    Customer Service

    My background is in sales, order entry and customer service. I am a great communicator and have a way of making people feel comfortable in difficult situations and can talk to anyone and take a bad t...

94,611 More Top Customer Service Freelancing Services

View All

Hire the Best Customer Service Expert

A customer service expert provides product information and details, and manages queries and complaints of users. Their goal is to manage expectations, deliver a positive customer experience and boost customer relationships.

Experienced customer service experts are experienced in answering queries, providing solutions and resolving issues. The expert can also be responsible for generating sales leads and identifying customer needs to achieve satisfaction.

Need for Customer Service Providers

Customers seek the help of customer service whenever they have any questions, suggestions or complaints about a company or its products/services. Your customers expect to get specific and useful information. The specialist can through phone calls and emails, offer troubleshooting information, assess customer needs and information, and provide a wide range of relevant information.

What a Customer Service Professional Does

A freelance customer service professional can provide a wide range of services. They are responsible for providing quality customer service through different modes including telephone, email and/or live chat. It is important that the service is provided in a timely manner. They analyze customer complaints and provide resolutions.

The freelancer keeps track of proposed resolutions and maintains regular follow ups. They prepare documents and generate reports. The expert develops product/service knowledge and keeps up-to-date with the latest changes. They communicate customer feedback to the relevant team to improve customer experience.

Finding the Perfect Freelancer

When looking for the right freelance customer service provider, it is recommended to hire expert freelancers having the following skills and qualities:

  • Basic computer skills including MS Office suite and the ability to learn proprietary computer software.
  • Familiar with customer relationship management (CRM) systems and best practices.
  • In-depth knowledge of the product/service being offered.
  • Ability to clearly describe the product/service’s features and functions clearly.
  • Empathetic skills and a strong passion for helping customers.
  • Excellent written and verbal communication skills and interpersonal skills.
  • Ability to effectively respond to customer inquiries, requests and complaints in a timely and professional manner.
  • Exceptional organizational skills.
  • Proficient in telephone, email and chat etiquette.
  • Self-motivated, an eye for detail and the ability to multitask.
  • A logical way of thinking to provide answers and resolve different types of issues.
  • Capable of prioritizing tasks and completing them on time.

The right customer service experts have excellent collaborative skills and can work as part of a team while being excellent problem solvers.

Guru Tip: Guru makes it easier for you to find freelancers online and manage your relationship with them. Choose an agreement template and customize it to set the terms of payment for the freelance customer service.

Find an accomplished customer service expert on Guru, post your job for free, here.

It's Easy to Get Work Done on Guru

  • Post a Job

    Create your free job posting and start receiving Quotes within hours.

  • Hire Freelancers

    Compare the Quotes you receive and hire the best freelance professionals for the job.

  • Get Work Done

    Decide on how and when payments will be made and use WorkRooms to collaborate, communicate and track work.

  • Make Secure Payments

    Choose from multiple payment methods with SafePay payment protection.

See How Guru Works

Browse More on Guru

By Location

Find Freelancers

By Skill

Find Freelancers