Find & Hire Freelance Customer Service Experts
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Top Customer Service Freelancing Services
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Kristine Aubrey Ynne Bulaon
General Santos City, South Cotabato, Philippines
- customer service
- media & public relations (pr)
- social media marketing
Customer Service Manager
I appreciate you viewing my profile. I''m a very detailed professional that 10 years of administrative experience. My forte is customer service and project management and I''ve been working from home fo...
Hire the Best Customer Service Expert
A customer service expert provides product information and details, and manages queries and complaints of users. Their goal is to manage expectations, deliver a positive customer experience and boost customer relationships.
Experienced customer service experts are experienced in answering queries, providing solutions and resolving issues. The expert can also be responsible for generating sales leads and identifying customer needs to achieve satisfaction.
Need for Customer Service Providers
Customers seek the help of customer service whenever they have any questions, suggestions or complaints about a company or its products/services. Your customers expect to get specific and useful information. The specialist can through phone calls and emails, offer troubleshooting information, assess customer needs and information, and provide a wide range of relevant information.
What a Customer Service Professional Does
A freelance customer service professional can provide a wide range of services. They are responsible for providing quality customer service through different modes including telephone, email and/or live chat. It is important that the service is provided in a timely manner. They analyze customer complaints and provide resolutions.
The freelancer keeps track of proposed resolutions and maintains regular follow ups. They prepare documents and generate reports. The expert develops product/service knowledge and keeps up-to-date with the latest changes. They communicate customer feedback to the relevant team to improve customer experience.
Finding the Perfect Freelancer
When looking for the right freelance customer service provider, it is recommended to hire expert freelancers having the following skills and qualities:
- Basic computer skills including MS Office suite and the ability to learn proprietary computer software.
- Familiar with customer relationship management (CRM) systems and best practices.
- In-depth knowledge of the product/service being offered.
- Ability to clearly describe the product/service’s features and functions clearly.
- Empathetic skills and a strong passion for helping customers.
- Excellent written and verbal communication skills and interpersonal skills.
- Ability to effectively respond to customer inquiries, requests and complaints in a timely and professional manner.
- Exceptional organizational skills.
- Proficient in telephone, email and chat etiquette.
- Self-motivated, an eye for detail and the ability to multitask.
- A logical way of thinking to provide answers and resolve different types of issues.
- Capable of prioritizing tasks and completing them on time.
The right customer service experts have excellent collaborative skills and can work as part of a team while being excellent problem solvers.
Guru Tip: Guru makes it easier for you to find freelancers online and manage your relationship with them. Choose an agreement template and customize it to set the terms of payment for the freelance customer service.
Find an accomplished customer service expert on Guru, post your job for free, here.
Work Your Way
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Pay by Milestones
Milestones are like checkpoints you create to ensure you're happy with the work every step of the way. Build as many milestones into your job as you want — set a due date for each milestone and the amount to be paid.
Pay by Task
Pay for a single completed task, however big or small. Create and assign tasks for work as needed, and generate invoices from each task once they are completed.
Pay by the Hour
Track progress with ease and confidently pay freelancers by the hour. Use our TimeTracker software to see in the moment updates of work being done. Hiring multiple freelancers for your job? Stay organized with a breakdown of each freelancer's hourly rate and time tracked.
Pay Using Recurring Payments
Easily pay your go-to freelancers on an ongoing basis. Set up to four recurring payment rules for any given job — pay every week, every other week, every month, or every quarter. Stop or Resume payments at any point with just a click of a button.
Need a different solution? We can customize any part of the experience just for you.
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Customer Satisfaction
Based on Paid Invoices
99.9%Oct. 2018
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![Russell Lee - Writer]()
Russell Lee | Writer
Guru's services have allowed me to find more freelancing work as a writer than any other website. It is easy to communicate with clients through their message system and their SafePay feature ensures that all funds are secured prior to any work being done. I would recommend Guru to any freelancer who is looking to find new clients online.
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![Solace Engineers Inc. - Engineering Firm]()
Solace Engineers Inc. | Engineering Firm
At SOLACE Engineers, we provide engineering solutions and other services on various freelancing platforms. Among them all, Guru is the best and our first choice to invite clients outside of freelancing platforms. Great customer support, low fee, easy to understand interface and solid payment protection with the SafePay system make working a delight on Guru! Guru really helped our business flourish…
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![Isabel Austin - Writer, Editor, Proofreader]()
Isabel Austin | Writer, Editor, Proofreader
Guru.com is my favorite freelance platform. I love the functionality, the support and the strong workflow element, particularly the SafePay feature which makes the transfer of funds so easy. I love the integration with PayPal and the ability to amend agreements, with all steps communicated to and actioned by both sides. Of all the freelance platforms I have used, Guru is by far my favorite.
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![Ella Rogue - Singer, Songwriter]()
Ella Rogue | Singer, Songwriter
Guru has been so helpful in growing my business in an industry that is tough to get into! Not only can I apply for endless amounts of gigs that I feel I am a match for...but potential clients can invite me to apply for gigs which has brought me a lot of success. I love how it connects people from all over the world and gives us an opportunity to work together on just about any project imaginable. I am excited to continue growing my business here!
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Scopic Software | Custom IT Soluctions Firm
Scopic Software has been on Guru since its founding in 2006. We are now over 200 employees and Guru is still our primary source of new clients. We would not be where we are today without Guru. It is definitely the best service marketplace out there if you are looking to grow a company, either as a buyer or provider.
Guru is not only a marketplace but a place to do business. We meet new clients and more often than not establish long-term business relationships, all through Guru. The flexibility in how projects can be structured and the many payment options available allows us to work with clients in a way they feel most comfortable. We have been with Guru for over 10 years and hope to be here much longer.
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![Kat Jennings]()
Kat Jennings | CEO, TaxConnections
As the CEO of www.taxconnections.com, I looked all over the world for someone I could trust to handle our servers and databases. Nix Solutions Ltd. has delivered support for all our servers in the cloud for several years now and they are amazing. As I talked to other service providers who wanted to charge me 10X more I was stunned and pleasantly surprised to discover Nix Solutions Ltd at their low prices. They have continuously provided outstanding service 24/7 which I am forever grateful. These guys do it all and I would advise any CEO that Nix Solutions Ltd. will exceed their expectations. Also, I should add we discovered Nix Solutions Ltd. only through Guru.com which makes me very happy with your organization, too. Thank you for facilitating the connection.
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Ed Bagley | Director of Product Marketing, O.C. Tanner Company
In our company, we do ongoing research with our target audience. This includes 30-45 minute phone interviews. It was difficult to conduct the interview, really listen, and ask good follow up questions while trying to capture it all in thorough hand-written notes. One of our writers suggested using Guru to find someone to transcribe these interviews...The person I hired is the one I’ve stuck with for nearly two years now – she is fast, accurate, and affordable. I’d never have found her on my own, given that I live in Utah and she lives in South Africa. I could never have arranged such an effective solution to my on-going need for transcripts without Guru. It’s been a life-saver.
