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Top Customer Service Freelancing Services

  • View Service Offered By Electronblood

    Electronblood

    Chennai, Tamil Nadu, India

    $26,787
    Earned/Yr
    • customer service
    • Microsoft Excel Powerpivot
    • Ms Excel Pivot Tables

    Customer Service

    Electronblood is an expert in Customer Service.

    View Electronblood's profile to review qualifications and get a quote for your job.

  • View Service Offered By Angie Schleicher

    Angie Schleicher

    Parma Heights, Ohio, United States

    $21,126
    Earned/Yr
    • customer service
    • Data Entry

    Data Entry, Customer Service, Tech Suppo

    I have an extensive background providing support services including research and verification service, data entry, transcription, and customer service.

  • View Service Offered By Dawn2429

    Dawn2429

    Henderson, Kentucky, United States

    $3,634
    Earned/Yr
    • customer service
    • Lead Generation
    • Sales

    Customer Service

    I have been endorsed by 13 employers. I have references from employers who I worked for years not months. You can view them in my profile. I have strong ethical beliefs. I do my very best on each and...

  • View Service Offered By Jairo Alonso Agudelo

    Jairo Alonso Agudelo

    Medellin, Antioquia, Colombia

    $12,500
    Earned/Yr
    • customer service
    • Creative
    • Ideation

    Sales / Customer Service

    Bilingual Sales Executive with a strong track record in companies for building supplies and materials, also well experienced in sales and customer service in call centers. Creator of several companies...

  • View Service Offered By Ricardo Williams Vargas

    Ricardo Williams Vargas

    Managua, Managua, Nicaragua

    $12,565
    Earned/Yr
    • customer service
    • Advertising
    • Calendar Design

    Customer Service Specialist

    I’ve worked for several international brands on the customer service field such as; Capital One, Western Union, Solomoto, Real Estate Brokers and Union telecom International. Where I’ve been able to d...

  • View Service Offered By Kelly Goble

    Kelly Goble

    Lakeland, Florida, United States

    $5,737
    Earned/Yr
    • customer service
    • Account Management
    • Customer Service Representatives

    Customer Service

    Years of experience has taught me to be patient with customers, listen very carefully, be empathetic, calming, solve issues, process orders quickly and stay on track.

  • View Service Offered By WendyM

    WendyM

    BULACAN, Bulacan, Philippines

    $6,171
    Earned/Yr
    • customer service
    • Help Desk
    • Insurance

    Customer Service Rep

    Home and Auto Sales Agent | Statefarm Insurance Agency January 2014 - January 2015 - Sell various types of insurance to business and individuals on behalf of the insurance company. -Explain insurance...

  • View Service Offered By A Perfect Solution VA

    A Perfect Solution VA

    Monument, Colorado, United States

    $25
    Earned/Yr
    • customer service
    • Answering Phones
    • Constant Contact

    Customer Service Support

    Customer service is critical to any good business. Customers have come to expect good customer service. Going beyond the good service and providing excellent customer service and support helps a bus...

  • View Service Offered By Giovanni Cyrene Romero

    Giovanni Cyrene Romero

    Tanauan, Calabarzon, Philippines

    $3,902
    Earned/Yr
    • customer service
    • Appointment Setting
    • Data Entry

    Telemarketing, Customer Service

    3 years experience in inbound, outbound campaign, virtual assistant and data entry. My English communication skill is excellent and my clients understand me clearly. I have dealt with data entry, le...

91,370 More Top Customer Service Freelancing Services

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Hire the Best Customer Service Expert

A customer service expert provides product information and details, and manages queries and complaints of users. Their goal is to manage expectations, deliver a positive customer experience and boost customer relationships.

Experienced customer service experts are experienced in answering queries, providing solutions and resolving issues. The expert can also be responsible for generating sales leads and identifying customer needs to achieve satisfaction.

Need for Customer Service Providers

Customers seek the help of customer service whenever they have any questions, suggestions or complaints about a company or its products/services. Your customers expect to get specific and useful information. The specialist can through phone calls and emails, offer troubleshooting information, assess customer needs and information, and provide a wide range of relevant information.

What a Customer Service Professional Does

A freelance customer service professional can provide a wide range of services. They are responsible for providing quality customer service through different modes including telephone, email and/or live chat. It is important that the service is provided in a timely manner. They analyze customer complaints and provide resolutions.

The freelancer keeps track of proposed resolutions and maintains regular follow ups. They prepare documents and generate reports. The expert develops product/service knowledge and keeps up-to-date with the latest changes. They communicate customer feedback to the relevant team to improve customer experience.

Finding the Perfect Freelancer

When looking for the right freelance customer service provider, it is recommended to hire expert freelancers having the following skills and qualities:

  • Basic computer skills including MS Office suite and the ability to learn proprietary computer software.
  • Familiar with customer relationship management (CRM) systems and best practices.
  • In-depth knowledge of the product/service being offered.
  • Ability to clearly describe the product/service’s features and functions clearly.
  • Empathetic skills and a strong passion for helping customers.
  • Excellent written and verbal communication skills and interpersonal skills.
  • Ability to effectively respond to customer inquiries, requests and complaints in a timely and professional manner.
  • Exceptional organizational skills.
  • Proficient in telephone, email and chat etiquette.
  • Self-motivated, an eye for detail and the ability to multitask.
  • A logical way of thinking to provide answers and resolve different types of issues.
  • Capable of prioritizing tasks and completing them on time.

The right customer service experts have excellent collaborative skills and can work as part of a team while being excellent problem solvers.

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